Difference between IT Help Desk Outsourcing & In-house IT help Desk

SMEs increasingly rely on information technology (IT) to dramatically increase productivity, increase efficiency, and increase competitiveness. However, when an IT accident occurs, SMEs suffer. This is because most small businesses cannot afford to have IT professionals on their salaries, and it can take hours or days to call an IT specialist. That is bad news.

The good news is that it is becoming more affordable for SMEs to outsourced service desk and level the playing field for business and competition. This section outlines the key differences between outsourcing IT help and maintaining your IT guru staff, and explains the benefits each option offers.

Difference between IT help Desk outsourcing v/s In-house IT help Desk

As the name implies, if a small business outsources IT help, it will pay an outside company to provide IT service help. If employees have IT problems, a company representative can help them. Internal IT support means that the people who take care of IT maintenance and issues that arise work at your business location (and on the payroll). Both options have advantages.

IT Help Desk Outsourcing Benefits

One of the main benefits of outsourcing an IT help desk is the potential for cost savings. Outsourcing the help desk support services saves payroll business costs by eliminating payroll and benefit costs for IT professionals. And if everyone's technology works smoothly, you don't have to pay IT staff to be idle.

Another reason why small businesses choose to outsource their IT support services is availability 24 hours a day, 7 days a week. In-house IT professionals typically work from 9 a.m. at 5 p.m. Monday to Friday. But what if your workers and customers need help after hours? Outsourcing with a trustworthy IT company really pays off. Additionally, external IT help provides generally faster response times than internal services. This is because in an internal implementation, often only one person is responsible for the needs of the entire company. Employees who expect help can reduce productivity and negatively affect customer service.

An added benefit of external IT support is that you can find niches or specific companies in the industry very well. This is a great benefit when it comes to troubleshooting, solving common industry issues, and proactively addressing issues.

Benefits of maintaining In-house IT help Desk

While outsourcing an IT help desk has many benefits, maintaining internal IT support also benefits you. A great advantage of an in-house IT help desk over outsourced staff is that on-site professionals work daily with other staff. This enables you to have a comprehensive understanding of your specific business IT needs and to identify potential obstacles. The valuable information obtained by internal experts can be difficult to replicate in outsourced IT.

Additionally, many small businesses have only a few people on payroll, so their IT support needs are minimal. If this is the case for small businesses, it makes economic sense for one of today's employees to take on the additional responsibility for IT help. If you maintain IT support internally, make sure that your IT team members have clearly defined responsibilities, and remember that IT coverage may be required on unusual days and hours of work. Please do not do it.