It is undeniable that many
companies still prefer some form of local or on-site IT support. There is
something about placing a local provider on your corner who can request onsite
services as needed. This is a best practice. However, outsourced service desk to a remote provider does not mean that everything must be outsourced. That is
why we are tasked with informing companies about the two best options for
outsourcing key parts of IT services and support.
The following are the various outsourced IT support arrangements to
consider.
Remote server maintenance
Basically, remote server
maintenance is about maintaining optimal background conditions and optimal
performance. Remote server maintenance services include infrastructure
monitoring, alert generation, status scanning and vulnerability detection,
analysis generation, patch applications and more.
More advanced remote server
maintenance packages can also include dynamic performance optimization and
automatic remote repair of network problems.
Remote desktop management and help desk services
Remote desktop management and
help desk service are all about reliable and secure support to ensure that
your systems and equipment don't crash due to technical issues. Remote desktop
management and help desk services include antivirus, anti spyware, anti spam
management, remote desktop access features, and remote repair of difficult
desktop problems.
The most advanced remote desktop
and help desk administration services can also include 24-hour help desk
services and application specific support.
What Do I Pay For A Remote It Help Desk?
Now that we've talked about the
aspects of enterprise IT support that can easily be outsourced to a remote
provider, let's talk about cost and value. If you decide to outsource server
maintenance services or help desk services, how much do you need to allocate to
the required remote service budget? We can't give you exact or exact numbers,
but we've compiled some average estimates of the cost of remote outsourcing for
any of these services.
Here is an estimate of what you
should pay for various types of remote IT support services:
Remote server maintenance
Remote server maintenance
generally costs the average business $ 100 to $ 400 per server per month.
Remote Desktop Management & Help Desk Services
Remote desktop administration and
help desk services can cost an average company $ 60-85 per workstation per
month.
Additional Things to Remember:
- These are accurate average costs, but they are only estimates. The cost of remote services depends on the shape and size of the organization and varies from provider to provider.
- Remember: the more features you want to work remotely, especially if these remote services include troubleshooting, the higher your monthly bill will be.
- In most cases, the smaller the remote IT service provider is, the lower the cost. However, keep in mind that the smaller the provider, the less people will provide remote support.
- Examine all suppliers before signing an investment or contract.
- Remember that outsourcing to remote IT providers should not completely forget the on-site support that may be required. The best practice is to create a combination of remote and onsite support.
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