The agreement is between the
company name ("Help Desk Consultant") and the company name
("Customer") on the same day of the month and for the current year.
In light of the mutual terms of
this Agreement, you and your help desk advisor agree that:
Scope Of Service
The Help Desk Consultant will
provide the Support Consulting and help desk service ("Services" or
"Work Products") described below, where Customer may reasonably
request it during the Term (as defined below). It will be provided to the
customer.
Help Desk Services Include, But Are Not Limited To:
Install patches, fixes, and
updates for your operating system and servers. Install additional software
packages on your operating system or server. Install patches, fixes, and
updates for additional software packages. We maintain reasonable protection to
protect you from viruses, Trojans, spyware ("protection") or any
other unauthorized intrusion you specify. Create policies and procedures to
update protection.
We evaluate and recommend network
security, protection, or other concerns that help desk consultants may have to
protect your network, workstations, computers, or other related systems. We
provide consulting and installation services for new projects or tasks that you
request from a help desk consultant. Provides disaster recovery from backup and
maintains an up-to-date file library of all software, licenses, registrations,
or purchases. Keep the source code created by our help desk consultants for you
and your historical or other records of all installs, updates, and patches. Or
any other service performed for you.
It provides general advice and
guidance to your employees or end users and makes recommendations for your
system and software. Contact hardware and customer service engineers, or other
services or entities related to maintaining and maintaining your system and
software. We work with you for up to two hours each month to schedule projects,
prioritize, and discuss your special needs.
Help Desk Consultants Are Not Responsible For:
Any billing and / or accounting
communications related to matters related to the payment of software, licenses,
services or other elements, unless they are provided or obtained directly from
you by a helpdesk consultant. 24-7 monitoring of the status of a website or web
server, unless otherwise specified and agreed upon in the specification.
Correct errors and omissions contained in third-party resources beyond the
direct control of the help desk consultant, unless the specification agrees otherwise.
Specification
The Help Desk Consultant agrees
to perform the Services in accordance with the specifications set forth in
Attachment B (Appendix B) below.
Terms of Service
This Agreement begins on the
opening date and remains in effect until terminated by either party at least 90
days prior to written notice. Without notice of termination, events (except
violations) may not terminate this Agreement prior to the termination date. At
the end of this Agreement, the Helpdesk Consultant will transfer and provide
the Customer with all goods and materials owned by the Helpdesk Consultant or
belonging to the Customer's legitimate property under the control of the
Helpdesk Consultant. The help desk consultant will make all reasonable
efforts to protect all written or explanatory material related to the service
or work product and will transfer all property, contracts, agreements, supplies
and other transfers from third parties. You agree to provide reasonable
cooperation to organize it. Benefits, including those that were not used at the
time, and all your rights and claims.
In the event that such materials
or instructions are lost or destroyed, the help desk consultant will
immediately notify the Client in writing of the details of the loss or
destruction and provide him with the information required for the loss
statement or other document.
Property
The help desk consultants own the
materials of all the help desk consultants.
The "Help Desk Consultant
Resources" consists of all copyrighted material.
(A) Materials that do not
constitute a service or work product (as defined in Section 1, Scope of Service
and Appendix B, "Specifications"). (B) Materials owned exclusively by
the Help Desk Consultant ("Existing Work") or licensed to the Help
Desk Consultant. (C) Materials that are part of a work product or service. (D)
Additional resources include, but are not limited to: Insert additional
material here.
The Help Desk Consultant will
retain all rights, titles, and interests in the Help Desk Consultant materials.
You must not do anything that could infringe or in any way harm the rights,
title and interests of the helpdesk consultant in the helpdesk consultant
materials, as described in this paragraph 4. Hmm Notwithstanding the foregoing,
Customer hereby granted by the Help Desk Consultant shall be entitled to
unlimited, non-exclusive, perpetual and full payment for the use or sublicense
of the use of the Help Desk Consultant materials used under this Agreement.
Global licenses already used.
Compensation
For all Technical Assistance
Consultant services under this Agreement, Customer will indemnify the Technical
Assistance Consultant in cash in accordance with the terms of Attachment A
attached hereto. If the Client does not make the payment mentioned in Annex A
before the deadline established in Annex A, the Help Desk Consultant is
entitled to take any or all of the following remedies. It is not mandatory (1)
to terminate the contract (violation), (2) immediately suspend all services, or
(3) take legal action.
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