7 Benefits Of Creating An Ai Help Desk For Your Employees

The automated employee help desk acts as a "first contact", answering basic questions and directing more difficult questions for human executives. Technologies like AI take this one step further, introducing not only predefined business rules but also smart automation in which queries are resolved through insights gleaned from past interactions.

We spoke with the marketing manager Josh Anish of Spoke, a help desk service technology solutions provider, to understand how AI support services reduce the time spent answering repetitive queries with human resources. Spoke's artificial intelligence helpdesk addresses office, IT, and human resource management issues and creates unique responses to most employee inquiries.

Seven Benefits Of AI Employee Help Desk

IT service desk automation is now a primary focus, but HR has yet to catch up. "The IT ticketing system provides specific information about the status of each request. People can see exactly where their problem lies in terms of priority and completion. Meanwhile, Human Resources The request appears to be in a black box that the employee does not know.

In other words, the user needs more visibility: how many open requests are there currently on the dashboard? What is the status of your request? How quickly will your request be resolved? And how do employees feel about meeting the needs of the organization?

Implementing An AI Help Desk Effectively Has The Following Benefits:

1. Simple process-driven actions have been removed from HR functionality, reducing the number of requests that human executives ultimately evaluate.
2. Quick answers to frequently asked questions help users implement tips quickly and increase employee loyalty in the process.
3. Complex queries that require "human contact" can be seamlessly routed to HR without affecting or creating friction for the employee experience.
4. You can link your AI help desk to other internal systems to extract information from your employee's Self Service Module (ESS), Human Resource Information System (HRIS), or benefits management platform.
5. AI chatbots can properly organize employee request tickets based on severity, urgency, and complexity level of the issue.
6. When the task of solving queries is transferred to the AI ​​help desk, the productivity of the human resources team increases significantly.
7. AI can identify the best team members to answer queries, so you can better use Human Resources / Admin / IT talent when appropriate.