You may have come across a few jargon or phrases when
searching for the ideal outsourcing IT Support Company for your business. Many
of them are probably phrases I've heard before. However, you may not know the
exact technical meaning in the IT field.
Although there are common and universal terms, these phrases
may vary depending on the service provider. When you receive your quote, be sure
you fully understand what your service plan includes.
With this in mind, the following is a list of common IT
service terms and their common meanings and explanations.
Help Desk
A help desk service is a central point of contact (external or
internal) that you can contact if you encounter a problem. This technician will
identify the root cause of the problem and delegate work to the appropriate
department or team.
Break Fix
Break-Fix is when an IT hardware component fails or fails,
an IT support company (usually an independent contractor) is requested to
repair, repair, or replace it within a specified period of time. It is. (The
price of spare parts may not be included in the price of the service). However,
this very basic level of service does not manage, monitor, or maintain the
system.
IT Support
IT support refers to a wide range of general technical
support for systems. It covers planning, configuration of system components,
maintenance of software and hardware. However, services are provided by systems
in the server room and across the network, not by individual desktop computer
services.
Desktop Computer
Stand
The desktop stand is intended for office equipment and end
users. The desk mount often includes limited coverage and technical guidance,
as well as defect coverage. Desktop support is typically provided remotely to
repair and support software-related problems on the corporate network and on
individual users' computers. They often also include phones, printers, and
other peripherals.
Managed IT Service
Managed Services is technical support for computer servers,
system load balancers, firewalls, hosting and related components. Managed
services are more aggressive than regular IT support. The system is remotely
maintained and monitored by the service provider. You can manage all services
or manage them entirely. It is up to the customer to determine the level of
service they need and expect.
Fully Managed IT Service
Fully managed services include all the features of managed
services, but also include the daily activities of the IT department, such as
adding and removing users, adjusting privileges, and changing passwords.
When subscribing to a service plan, it is important to know
the scope and parameters of each option. This will eliminate misunderstandings
and allow your business to take advantage of the best features for your system.
Services range from basic repairs to fully controlled coverage and system care.
Services are hardware only and may not include routine care or specific jobs.
Again, this is not a complete list of IT terms related to
external support. You should consult with the provider you are considering and,
if necessary, clarify the delivery of a particular service. However, this list
provides a basic description of the most common terms used in the IT
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