Should I Always Sit At The Help Desk?

Helpdesks must start everywhere, and help desk work is a great place for tech professionals to immerse themselves. The help desk teaches important communication skills, technical problem-solving techniques, and how SLA and telephone escalation work. If you don't like conversation, working on the phone all day can help you make the most of it. All of these are good foundation skills to learn early in your career and will help you understand how support roles generally work. It is up to you how long you should look to work in that position. There are important details to consider: there is plenty of room for professional development and growth.

Become Life

In general, different people have their own long and short-term plans, but not everyone wants to go from a help desk support services role to a role like a customer service technician or customer service professional.

However, for those who need to get their hands dirty during actual work, it is essential to keep going. As a general rule, if you plan to move to a more specialized area, you will likely want to play the help desk role for a couple of years more often. This assumes that you are using that position as a springboard. Staying for a long time does it "for life" and it's hard to get out of shape.

Signs Of Stagnation At The Help Desk

There is nothing wrong with working as a help desk. Things are fine if you are hired by a good company and you are happy with your time and satisfaction. Some people really enjoy the predictability and security of working with scripts. The problem with entry-level roles is that if there is no room for growth, it will stifle long-term potential. If you have the ambition to go beyond repetitive work, you are wasting your potential.

How to tell if you're stuck:

• ·         Severe boredom at work, even if tasks are up to date
• ·         delay. Complete all objectives at end of turn
• ·         Do other things at work, like watching YouTube or playing games on your Smartphone
• ·         Fatigue and drowsiness at your desk, regardless of your caffeine intake.
• ·         Fear of thinking of the next turn.
• ·         If any of these symptoms sound familiar to you, it may be time to think ahead and plan your career.

Don't Leave Stones

The role of the help desk service is not necessarily the cul-de-sac of an IT professional's career. Some companies may have room for promotion and growth. Think about career advancement options for your help desk work. If your company is developing skills and providing professional development assistance, take a look at how former help desk workers have progressed across the organization. Whether this is true depends entirely on the company you work for and what their philosophy is to improve, train and develop. Some companies ask them to train their employees and chart development maps themselves, while others have no room to grow.

If you are fortunate enough to be able to work in a company that finds value in the development of help desk employees, you are responsible and, if possible, fill your own vacant positions when vacant positions become available. You will be able to From now on, there are several race tracks that can be traced. You can try the managed track. Another way is to follow a technical track. You can also become a product specialist, technical leader, or move to any technical department within your company's IT team.

You might be wondering how to spin the ball around at this point, so you can try some here. It could be as easy as asking your manager for more responsibility. Ask for more technical work to be done when the phone doesn't ring and the office environment is quiet. You can ask if you can help other technical teams so you can gain experience during your vacation.

No one wants to sacrifice a vacation, but if you show that you are willing to learn and push yourself, you may find out. For example, suppose you volunteer to help with server maintenance after business hours. Gain hands-on experience while strengthening relationships with other teammates. It's never wrong to have someone who can guarantee you when you're trying to climb a ladder.

Evaluate & Act

In an ideal world, it would be natural to move a ladder from a help desk to another department within the same company. In reality, most companies find it extremely easy to play a technical role through the traditional employment process. Putting time, effort and resources on an employee who is likely to leave earlier has no commercial or financial significance. Some companies find it better to hire qualified technical personnel than to develop them internally.

If you've already tried something similar, and talking to your boss doesn't help propel you in a new direction within the company, you may need to look elsewhere. That doesn't mean I want to quit my job and find something different. Instead, you should start improving your skills with training and certification in your spare time.

Show Your Investment

You have determined that your help desk work is no longer in a challenging, unpleasant, or satisfying stage, but it is okay. The exact way to start the process depends on several factors. To get started, if you want to make changes and advance, you must be able to provide the skills, experience, and experience of another employer in another area than your help desk role.

The best way is to get certified. Even if you are looking for basic PC or network repair. There are many entry level certifications. This helps demonstrate that the next employer has the ability to work on their team and, if necessary, on the client's team. Consider starting with basics like CompTIA's A + and Network + certifications. Of course, this means that you must complete these courses in advance. That is, it must start immediately.