How Long Will You Stay At The Help Desk?

The help desk should start from anywhere, and the work of the help desk is a great place for technical professionals to immerse themselves. The help desk teaches important communication skills, technical troubleshooting techniques, and how SLA and phone escalation work. If you're not good at conversations, working on the phone all day can help you make the most of it. All of these are good fundamental skills to learn early in your career and can help you understand how support roles generally work. It is up to you how long you should look to work in that position. There are important details to consider: there is plenty of room for professional development and growth.

Become Life

In general, different people have their own long and short term plans, but not everyone wants to go from a help desk service role to a role like a customer service technician or customer service professional.

However, for those who need to get their hands dirty in the real world, it is essential to keep going. As a general rule, if you plan to move to a more specialized area, you probably want to be on the help desk for a couple of years, the longest. This assumes that you are using that position as a springboard. If you stay too long, you will be "for the rest of your life", and getting out of that mold is risky.

Signs Of Stagnation At The Help Desk

There is nothing wrong with working at a help desk. Things are fine if you are hired by a good company and you are happy with your time and satisfaction. Some people really enjoy the predictability and security of scripted work. The problem with entry-level roles is that if there is no room for growth, the potential will eventually be stifled. If you have an ambition that goes beyond repetitive work, you're wasting your potential.

How to tell if you're stuck:

• Severe boredom at work, even though tasks are up-to-date
• delay. Complete all objectives at end of turn
• Do other things at work, like watching YouTube or playing games on your smartphone
• Fatigue and drowsiness at the desk, regardless of caffeine intake.
• Fear of thinking of the next turn

If any of these symptoms sound familiar to you, it may be time to think ahead and plan your career.

Don't Leave Stones

The role of the help desk is not necessarily the cul-de-sac of an IT professional's career. Some companies may have room for promotion and growth. Think about career advancement options for your help desk job. If your company is developing skills and providing professional development assistance, take a look at how former help desk workers are moving through the organization. Whether this is the case depends entirely on the company you work for and what their philosophy is in terms of skills, training and development. Some companies train their employees and ask them to chart their development maps themselves, while others have no room to grow.

If you are lucky enough to be able to work in a company that finds value in help desk employee development, you are responsible, if you show the potential, the vacant roles are the vacant positions. You can meet and be the shift supervisor or the general supervisor. As of this moment, there are several race tracks that can be traced. You can try the managed track. Another way is to follow a technical track. You can become a product specialist, technical leader, or move to any technical department within your company's IT team.

You might be wondering how to roll the ball at this point, so you can try some here. It's as easy as asking your boss for more responsibility. Ask for more technical work to be done when the phone doesn't ring and the office environment is quiet. You can ask if you can help other technical teams so they can gain experience during the holidays.

No one wants to sacrifice vacations, but if you show that you are willing to learn and push yourself, you may find out. For example, suppose you volunteer to help with server maintenance outside business hours. Gain hands-on experience while strengthening relationships with other teammates. It's never wrong to have someone who can guarantee you when you're trying to climb a ladder.

Evaluate and act

In an ideal world, it would be natural to move a ladder from a help desk to another department within the same company. In reality, most companies find it extremely easy to play a technical role through the traditional employment process. Investing time, effort, or resources in an employee who is likely to leave earlier has no commercial or financial significance. Some companies find it better to hire qualified technical personnel than to develop them internally.

If you've already tried something similar, and talking to your boss doesn't help guide you in a new direction within the company, you may need to look elsewhere. That doesn't mean I want to quit my job and find something different. Instead, you should start improving your skills with training and certification in your spare time.

Show Your Investment

You decide that help desk work is no longer a challenging, fun, or satisfying stage, but it's okay. The exact way to start the process depends on several factors. To get started, if you want to make changes and advance, you must be able to provide the skills, experience, and experience of another employer in another area than your help desk role.

The best way is to get certified. Even if you are looking for basic PC or network repair. There are many entry level certifications. This helps demonstrate that the next employer has the ability to work on your team and, if needed, can operate your team. Consider starting with a basic like CompTIA A + certification or Network + certification. Of course, this means that you must complete these courses in advance. That means it must start immediately.