Save Time, Costs & Risks: Integrate ITAM & the Help Desk

The IT department is responsible for managing assets and liabilities and collecting asset data. This means you can track your IT inventory, reduce unplanned expenses, and save time, money, and risk.

IT Asset Management Tools (ITAM) are an integral part of the asset management program and, when integrated with help desk service ticket solutions, offer a variety of additional benefits including:

• Problem-solving
• Accelerate the decision-making process.
• Record the physical location of your organization's assets
• Track warranty information and warranty claim process
• Monitor hardware configuration and changes

According to the Institute for Asset Management, "Asset management requires a balance of cost, opportunity and risk against the desired performance of an asset to achieve its organizational objectives." With a help desk solution that enables this important feature, you can help:

Accelerating Company Problem Solving

Most companies need to build on the idea of ​​Murphy's Law and plan for the worst case scenarios. This allows for a quick response and minimizes customer financial and credibility losses. ITAM solutions can help companies solve problems faster by providing the following features:

• Quick access to individual units.
• Detailed view of individual and aggregated assets
• Quickly retrieve relevant customer service information by searching by asset number

The following is an example of asset management during operation. Suppose one of your company's computers is not working properly. With ITAM, an organization monitors the entire computer and its parts (RAM, hard drive, etc.). Every time the part stops working, a problem is added to the repository. A well-maintained repository provides valuable breakdown history information, so IT doesn't start from the beginning with every problem. Cataloging gives IT the opportunity to make quick recommendations based on past troubleshooting efforts.

Accelerate The Decision-Making Process.

ITAM solutions can also speed up the decision-making process. IT is responsible for providing organizations with the data they need to make business decisions that save time and money. This is the most valuable product for any company. ITAM helps companies make efficient, accurate and data-driven decisions. Asset management can support business decision-making processes, from budget concerns and growth strategies to investments and technology forecasts.

IT professionals know that IT faces challenges every day, controlling the flow and use of data. The aggregation of these records accelerates the workflow and facilitates critical business decisions. ITAM tools track asset life cycle data and are fully integrated with financial systems and IT services. Centralizing asset data management reduces the risk of false information and, most importantly, reduces unnecessary costs.

Localization, Guarantee and Monitoring of Hardware Configuration with ITAM tools

ITAM's help desk tools with capabilities allow you to quickly and efficiently track the physical location of your company's assets, thus tracking the location and serial numbers of equipment located in each department. This information can be retrieved immediately when necessary.

If you are using ITAM to inventory your hardware, you can use custom fields to enter warranty information for each computer deployed on your company's network. This also allows you to track warranty information and follow the warranty claim process within the tool.

"If a computer experiences a hardware failure, asset management software can help determine if the computer is still under warranty," said Brien Posey, who writes at TechTarget.com. "Obtaining warranty information from a hardware inventory is much more efficient than finding a warranty card."

IT asset management tools are good at tracking hardware configurations, but configurations tend to change over time and as users change. It is important to track these changes so that your help desk can effectively manage your service calls. ITAM helps monitor hardware configuration changes and quickly provide that data to the help desk.

Assess Other Financial Implications Of IT Asset Management Tools

Each company has operating costs and budgets. Small and medium-sized businesses often feel constrained by these financial constraints and choose to bypass the Asset Data Management System for fragmented files and spreadsheets. Unfortunately, this lack of organization can cost your business in the long run. IT asset management systems help identify hidden costs, future needs, or other costs that might otherwise be lost. Eliminating communication delays and potentially costly corporate delays in decision making can affect the bottom line of business.