A Revealing Discovery Of Help Desk Security And What To Do

It is the right of all customers and employees to seek and receive help from the IT help desk. The help desk team is obligated to help. It is also your duty to maintain the confidentiality and confidentiality of all inside information. Therefore, in addition to providing technical support quickly and efficiently, the IT technical support team also acts as the first line of defense against intruders. However, this responsibility becomes increasingly difficult as the spectacular discovery of help desk service security becomes apparent.

Cybercrime is flooding the world today. Hackers and cybercriminals can access and use sensitive data to penetrate your organization. Surprisingly, the help desk acted as a back door for business network resources through social engineering. It is described as a technology that manipulates people, so it is giving confidential information. Hackers frequently use social engineering techniques to gain unauthorized access to credentials and other confidential information, and to infiltrate sensitive data and the internal workings of the organization.

Supporting The Desktop As The First Line Of Defense Against Cyber Attacks

IT help desks in most organizations act as an information hub for information on internal and external activities and the use of technology. As such, it can be the logical first line of defense against hackers and other criminals. According to Infosecurity magazine author Roberto Casetta: Trend. The service desk is considered to be in a position to lead this activity over any other IT team in the organization. The first call could be a call to IT support for the simple reason that the user's PC is slow or business applications crash frequently. "

Casetta argues that IT help desks are unlikely to prevent cyber-attacks from occurring. However, it can be very important because you already have the ability to monitor and alert your organization. It provides the technical support team with automated patches and application control, as well as working closely with the company's IT security department.

The Security Reality Of Today's Help Desk

Security threats come in many shapes and sizes, and the IT support team obviously needs to be alert and focused while providing the best possible help desk support services. The Bring Your Own Device (BYOD) movement is adding a layer of complexity to what's already difficult with the rise of mobile devices and portable technologies.

According to Gartner, mobile devices are becoming the first major device for communication and content consumption, with more than 50% of users initially accessing a tablet or smartphone for all online activity in 2018. As Forsythe Focus reports, “The nature and types of cyber-attacks are rapidly evolving, and mobile devices, for a good cause, have become an important part of corporate cybersecurity activities. By 2018, List predicts that 25% of corporate data will bypass perimeter security entirely, flowing directly from mobile devices to the cloud. 

• Think of these eight main ideas from the IT help desk as an investigation into the reality of help desk vulnerabilities from three different investigations of cyber threats in 2016.
• Endpoint Holdings: According to the SANS 2016 Threat Landscape Survey, phishing, ransomware, and advanced persistent threat attacks (APT) are on the rise. In the first months of 2016, companies lost millions of dollars due to ransomware.
• Social engineering accounts for 38% of attacks evaded by corporate defenses, according to a SANS survey.
• 75% of attacks start with email attachments, and 46% of attacks start with email web links (results of the SANS survey).
• A major challenge companies face when attacking threats is identifying new sophisticated attacks and a lack of budget.

IT professionals list endpoint security software and enhanced patch management systems as some of the most important security enhancement factors (SolarWinds study).

Cloud technologies, the use of mobile devices and parallel IT represent serious new vulnerabilities. SSL and HTTP certificates can play a vital role in protecting your help desk and cloud technologies.

Employees and devices represent high-risk endpoints. To successfully combat the threat, IT departments must invest in data privacy, help desk / endpoint security, and employee training (Dell research).

The threat landscape is constantly changing. Knowing the impact of a threat situation is the key to minimizing risk, because what works today may not work tomorrow.

Help desk experts are front and center when companies develop security strategies. They work at the forefront of cyber warfare, detecting threats and arming employees with the tools they need to stay safe.

Help desk professionals play a role in cybersecurity across the enterprise, but some of the most common help desk activities can increase the risk of an attack. Threat investigations, password reset, application troubleshooting, and mobile device tampering act as a vehicle for social engineering attacks like phishing and ransomware.

Protect yourself against compromise by investing in integrated and automated help desk and security management tools. Installation of malware and other threats. IT technical support teams can also serve as the first line of defense against cyber-attacks.