What Help Desk Certifications Are Available?

As with most professional areas, there is a certification program for help desk personnel. They teach a combination of hardware, software, and customer service skills.

What certifications are available?

The help desk service certification is available in a wide range of areas, including:

Systems and network administration: System and network administrators oversee the day-to-day operations of an organization's computer systems, such as intranets, local area networks (LAN), and wide area networks (WAN).

Information Technology and Support Technicians - Also known as Information and Computer Support Specialists, these professionals help companies or customers with their software or hardware support needs. Some technicians support IT departments, while others help end users with IT problems, virtually or in the field.

Systems Engineering: The field of systems engineering covers a wide range of areas, from software development to system development and maintenance.

Help desk certifications are available at community colleges and universities, but employees and customer service agents can also be certified online. Here is an overview of popular training courses and the companies that offer them.

HubSpot Academy - The developer of marketing and sales software, HubSpot offers online training to hone the skills of support teams using help desk software. By learning how to set up a service center, reps can quickly and efficiently take advantage of the company's new support software.

ITIL Foundation - In this popular training course, you will learn the basics of customer service in addition to learning the help desk support services tools. This Axelos tool helps support agents understand and refine ITIL best practices for a great IT service experience. Research can be done online or directly.

Google IT Support - If your staff is inexperienced in IT or your customer service skills are quite rudimentary, Google's IT support course will teach you the basics for your staff to function and go one step further in your help desk career. I will proceed.

CompTIA A + - This popular online training provider teaches registrants the skills they need to advance their IT and customer service careers. One of the most powerful features is the security lesson. This lesson advises support staff on how to manage and protect your valuable data.

Network + - Also offered by CompTIA, this course specializes in network issues such as connectivity failures and security breaches. The team will learn how to keep assets active in the event of network problems.

Udemy IT Helpdesk Professional - This advanced customer service training course helps customer service and IT professionals overcome challenges common to their roles. Topics include operating system installation and application security analysis.

Microsoft IT Support - Although this training program is based on Microsoft products and applications, it covers the basics of IT and customer support, which can help your business make extensive use of Microsoft tools.

HDI-CSR - This online course highlights the customer service aspect of help desk support. This is important if the technical team is moving to an external support role. Live classroom training is also offered.

Do I Need To Be Certified?

Help desk staff does not need to be technically certified, but this additional step trains and certifies the physical and social skills necessary to solve problems for both employees and customers. Maintaining a well-supported support team adds value to the business.