Most Common Help Desk Problems & Solutions

After working for a long time at your company's IT help desk, you start to feel the kind of problems that employees call and ask questions.

Depending on the industry you support, you may have different questions for example, if your employees use specialized software that generates many calls to help desk service. There are Get advice:

Users cannot log in : If you forget your password or try to log in with Capslock activated, these users will not be able to access the system until the help desk asks for help.

They deleted files they don't need, often from someone in a panic, who want to know how to recover files they sent to recycle or restore files that were in an empty Recycle Bin. You will receive a phone call.

The computer is too slow: This is usually a simple solution, because the user runs too many windows or applications at the same time and uses too much memory.

Internet outage: Users are unable to connect to the Internet or Wi-Fi for a variety of reasons that may require troubleshooting or be related to a general system outage.

Printing problems: The reasons behind this range from the fact that the printer does not turn on first, to problems with the printer settings for physical printer problems, such as a paper jam.

User lost access to shared drive: There are many reasons for this, but IT help desks generally assign network connections to regain access to the shared drive.

Your computer is infected by a virus: This is not a good scenario and solving the problem can be very difficult. This machine must be immediately disconnected from the network.

Keyboard or mouse does not work: This is a problem that users with wireless / battery powered keyboards and mice especially encounter. At some point, the battery may run out and users may not be aware of it.

Blue screen of death: BSOD can mean a lot, and users see it and immediately call the help desk and panic.

Your computer will not start again for a variety of reasons: The computer may not be connected, the battery may be depleted, and the hard drive may be damaged.

If you have a general request for IT helpdesk, you can use tools to take the pressure off your staff, especially by creating resources for work. For example, post frequently asked questions on an intranet site, create an employee self-service kiosk, or use Desk Alerts to notify your entire organization when there are known IT issues affecting multiple users. Or send it.