10 Things To Check Before You Start At The Help Desk

When a new help desk job begins, there are a few things you need to understand right away before the call begins. Previous experience can guarantee that the following points should be covered before You Start job at help deskservice. This process is sometimes called "lining the ducks."

1: Get Comfortable

Is the work area configured correctly? Do your feet hit the floor? Does your knee hit you under the desk? In short, is your workstation right for you? Being comfortable means focusing on the subject of the caller, not lingering back pain.

2: Learn Registration System

Do you have the correct reference material on hand to fully explain the call recording system? In my experience, no two companies record calls in the same way or use the same set of priority criteria. Make sure the team leader shows you where to find everything.

3.Get The Correct Permissions

Do you have the required access rights? If you need to change your password, do you have the necessary privileges? Is the procedure clearly explained? I have been stuck in the past with people requesting password resets for retired workers. Just consulting with the team leader saved us from a shameful fake.

4: Know The Limits

What are your power limits? Is it permissible to block the abuser's account or should I refer to higher privileges? Be sure to read the relevant documentation of the IT usage policy so you can see what is allowed and what is not.

5: Determine The Objective Of The Work

What is the scope of your remittance? What are the requirements outside the scope of the help desk? If you are in charge of replacing the bulbs, make sure you have the required certifications. Here in England, a progressive nightmare of litigation culture has come and you must qualify for a bulb replacement at work.

6: Know The Policy

What is your company's policy on malicious calls? What warning should I give before ending the call? You may rarely receive a malicious call, but it is helpful to know what to do before it happens.

 7: Find Out About Breaks

When are breaks allowed? The help desk can be a stressful workplace and it may take a few minutes to clean your head. Of course, you won't leave when you get a phone call, but make sure you know your policies for taking eye breaks.

8: Know The Hierarchy Of The Company.

Is the company structure easy to understand? Is there a directory that fully describes where everyone fits in the organization? I remember receiving a call from the person I named. Then I asked him what department he worked for. In the next quiet, a colleague hastily scribbled a note to me.

9: Know Your Boss

Who can I contact and how can I contact them? Have you met your line manager? Or did you just speak to the team leader at the time of hiring? Before you begin, take the opportunity to chat with them, see how they are made, and most importantly, let us know a little about yourself.

10: Know What To Wear

What is the office dress code? There's only one thing worse than showing up in a T-shirt and jeans and tie. That's showing up in the office for suits and ties, shirts and jeans.