5 Reasons Why Every Startup Depends On After-Hours IT Help Desk Services & Other Services

A typical startup has three to four founding members, spends about a year creating a product or service, and learns to understand the needs of the market. Then it is time to commit or finish the project. Unfortunately, more than 90% of startups do not exceed one year.

But those who are in a wonderful and terrifying world of entrepreneurship. And they find themselves facing the same question over and over again. How do I work 24 hours a day, 7 days a week, without undue burden on myself and my new staff?

Solution: After-hours  help desk service , customer service or call center.

1. Expand

One of the main reasons startups struggle to be truly successful is that they don't understand when and how to scale. Some do it too fast and run out of money on the way. Others are waiting too long and unable to meet customer demands or lose traction by being distracted or stuck on minor tasks.

This is why after-hours services or other BPO solutions are so important to startups. This gives the new CEO the resources to quickly add to the team without having to hire everyone on their own through a rigorous staffing program. Requesting a change, downsizing, or switching to another team (such as customer service or sales from the IT help desk) is easy.

2. Low risk, high reward

When running a startup, risk management is everything. Being an entrepreneur itself is dangerous, so you don't need headaches or additional risk factors to make life more difficult. Therefore, outsourced service desk solutions are very ideal. There are no associated risk factors. By outsourcing customer support, you don't have to spend time and effort managing your help desk or customer service team. Most CEOs believe that help desk or customer support is extremely simple, answering customer questions only by phone, email, chat, or a combination. Often, they do not understand that it is a very specialized business and needs domain experts.

Each CEO must answer the following questions before starting internal support service management: What metrics to track? Which SLA should I follow? How to train a team efficiently? How to manage a knowledge portal that changes daily, or even hourly? How do you guarantee that your team provides a great customer experience?

We've seen CEOs and core staff struggle with things as basic as creating a professional-looking email draft. Unfortunately, CEOs recognize this long after they begin to lose control of processes and features. Risks of outsourcing support functions, such as following the learning curve, reinventing wheels, learning from mistakes, spending time on non-basic activities, and spending too much money on inefficient processes To minimize.

3. Save money

Their customer service staff is expensive. IT help desk staff is even more expensive. And imagine you had to hire them for three shifts. But what if there was a low-cost solution? What if you could staff your IT help desk during off hours with little or no additional cost?

All startups understand that being available at all times is very important. With today's globalized approach, you can't afford to focus solely on your time zone. Regardless of the time, you must be ready to answer the phone.

4. Flexible approach

So today you need an IT helpline outside of hours. But tomorrow, two additional people will be needed to support customer service. Then he unexpectedly loses his remote receptionist. How can you respond to these ever-changing demands without hiring (and paying for) a full HR team?

External support providers are the solution. Outsourcing service providers provide a constant list of fully qualified staff who are ready to take on the following duties. Get instant access to a well-trained customer service representative, receptionist, or IT specialist.

5. Pressure off your Team.

Working for a startup is difficult. And most people do it to love him. Especially in the early stages, there is a lot of anxiety. You need to prevent your loyal people and your great plan from being wild. Two hours after the shift ends, can we expect them to come in at 4 in the morning to do major trade negotiations with the other side of the world or answer supplier questions?